Terms and Conditions

Last updated: October 10, 2025

1. Service Overview

TechInn Zimbabwe provides comprehensive technology services including web development, mobile app development, e-commerce solutions, digital marketing, and IT management services.

2. Service Plans and Pricing

2.1 Web Development Services

• Basic Plan: Up to 3 pages, responsive design, contact form, email integration, basic booking system, mobile-friendly
• Medium Plan: Up to 10 pages, advanced booking system, payment integration, user authentication, blog/news section, admin dashboard, content management
• Advanced Plan: Unlimited pages, database-driven, custom features, API integration, multi-user system, advanced admin panel, real-time updates, cloud hosting setup

2.2 Pricing Structure

• Website development costs are one-time payments
• Monthly hosting fees apply to all web development services
• Installment payment options available with applicable premiums
• All prices are in USD unless otherwise specified

3. Payment Terms

3.1 Payment Methods

• We accept payments via mobile money, bank transfers, and other supported methods
• All payments are processed securely through our payment partners
• Specific payment providers may change; check your dashboard for available methods

3.2 Payment Schedule

• Website development fees are due before project commencement
• Monthly hosting fees are billed in advance
• Payment reminders are sent 10 days, 5 days, and on the due date
• Services may be suspended for non-payment after grace period

3.3 Refund Policy

• Website development fees: Refundable within 7 days of payment if project has not commenced
• Monthly hosting fees: Non-refundable but can be cancelled with 30 days notice
• Refund requests must be submitted in writing to support@techinn.co.zw

4. Agent Program

4.1 Agent Eligibility

• Agents must be approved by TechInn Zimbabwe management
• Agents receive unique promotion codes for referrals
• Commission rates are determined by TechInn Zimbabwe and may vary
• Agents must maintain active status to receive commissions

4.2 Commission Structure

• Commissions are calculated as a percentage of monthly hosting fees
• Commissions are paid monthly for active subscriptions
• Commission payments are processed within 30 days of month end
• Agents can track their referrals and commission status in their dashboard

4.3 Scott Promotion

• Special promotion offering FREE website development with agent codes
• Customers only pay monthly hosting fees
• Promotion applies to web development services only
• Agents receive commissions on hosting fees for Scott Promotion referrals

5. Project Development Process

5.1 Project Initiation

• Customers must upload detailed project specifications
• Project requirements are reviewed by our development team
• Project timeline is established based on complexity and requirements
• Regular communication maintained throughout development process

5.2 Delivery Timeline

• Basic plans: 3 days delivery time
• Medium plans: 1 week delivery time
• Advanced plans: 2 weeks delivery time
• Timelines may vary based on project complexity and client feedback

5.3 Revisions and Changes

• Up to 3 rounds of revisions included in all plans
• Additional revisions may incur extra charges
• Major scope changes require project re-evaluation and pricing adjustment

6. Hosting and Maintenance

6.1 Hosting Services

• All websites are hosted on secure, high-performance servers
• 99.9% uptime guarantee
• Regular backups and security updates included
• SSL certificates provided for all websites

6.2 Maintenance and Support

• Basic maintenance included in hosting fees
• Email support available during business hours
• Emergency support available for critical issues
• Additional maintenance services available at extra cost

7. Intellectual Property

• Customers retain ownership of their content and branding
• TechInn Zimbabwe retains rights to code frameworks and methodologies
• Third-party components are subject to their respective licenses
• Source code is provided to customers upon request

8. Privacy and Data Protection

• We comply with applicable data protection laws
• Customer data is stored securely and not shared with third parties
• Payment information is processed securely through certified payment gateways
• Regular security audits and updates are performed

9. Service Level Agreement (SLA)

9.1 Uptime Guarantee

• 99.9% uptime guarantee for hosting services
• Service credits available for downtime exceeding SLA
• Planned maintenance with advance notice

9.2 Support Response Times

• General inquiries: 24-48 hours
• Technical issues: 4-8 hours
• Critical issues: 1-2 hours

10. Termination and Suspension

10.1 Customer Termination

• Customers may terminate services with 30 days written notice
• Data export assistance provided upon termination
• Outstanding fees must be settled before termination

10.2 Service Suspension

• Services may be suspended for non-payment after grace period
• Services may be suspended for violation of terms
• Data is retained for 90 days after suspension

11. Limitation of Liability

• TechInn Zimbabwe's liability is limited to the amount paid for services
• We are not liable for indirect or consequential damages
• Force majeure events are excluded from liability

12. Dispute Resolution

• Disputes are resolved through negotiation and mediation
• Legal proceedings are subject to Zimbabwean law
• Jurisdiction lies with Zimbabwean courts

13. Changes to Terms

• Terms may be updated with 30 days notice
• Continued use constitutes acceptance of new terms
• Material changes will be communicated via email

14. Contact Information

For questions about these terms and conditions, please contact us:

• Email: support@techinn.co.zw